Holistic Client-Centered Facilities Management

At Keensbury Support Services we take a holistic client centred approach to Facilities Management; we work with pride and passion. We do things the right way, the first time every time. Everything we do is built around our customers. We provide an Integrated Solution Service for your business that is personalise to suit your business needs; simple but effective, a thoroughly professional service that doesn’t cost the earth.

020 - 3490 3350
  • We take the time to understand and know you, your business and its needs; we tailor our services accordingly.
  • We deliver a differentiated service based on positive customer experience – No gimmicks!
  • We deliver what we promise – We will put our heart, soul and resources to achieving that promise.

Our policy is not to wait till the end the week or end of the month to find out what we haven’t done right; after every job is completed, you inspect and sign off; if not satisfied, we fix whatever you are not happy with before we leave.

Our Policy Statements

What We Do?

Keensbury Support Services Limited is an Integrated Facilities Management Company that provides Complete Facilities Management Services for its customers. We know and understand the industry; our senior team have over 40 years combined knowledge and experience of the Facilities Management sectors; Facilities Management is in our DNA, we know what we are doing, we know how to get the best out of our people to ensure our customers get the right and best service; we show passion, enthusiasm and commitment for what we do.

Some of our senior management team have worked and managed large contracts for some of the biggest names in the United Kingdom from Retail, Hotel / Hospitality, Petroleum, Estate Agent, Housing Associations to Government contracts; both Local and National Governments.

Some on the Government contracts they have been involved includes:
  • The Ministries of Health
  • Ministries of Education
  • Ministries of Transport
  • Local Government
  • Ministries of Agriculture, Fisheries and Food
  • The Houses of Parliament Building
  • The Lord Chancellor’s Office in London Victoria
  • The London Underground Head Office
  • The London Underground Trains and Train Stations
  • Some of the biggest names in Retail
  • Some of the biggest Hotel chains
  • ExxonMobil
  • Estate Agent & Housing Associations

When we say we know what we are talking about and say we understand this industry, we really do! We will do our utmost best to ensure we provide you with the best professional service; money important though it is, we will never put money / profits above our customer’s needs and satisfaction; everything we do is aimed at providing the best service for our customers

Policy Statements

Environmental Policy Statement

At Keensbury Support Services Limited, we take the environment very seriously, considering the impact of our actions on the environment in everything we do, from strategy to the chemicals and machines we use. As a registered member with the Environment Agency for both Lower Tier Waste Carrier and Upper Tier Waste Carrier, we ensure all our waste, both what we produce and what we collect from customers' premises, is disposed of correctly and responsibly.

We are committed to operating our business responsibly and complying with all legal and other requirements relating to the protection and conservation of the environment. We aim to build good relationships with all organizations and bodies that share the same objectives.

Environmental Policy Compliance

Our Environmental Policy is in line with BS-7750, which refers to environmental management systems. This defines our policies, practices, objectives, and our set targets relating to the environment. It forms the basis and strategy for continuous improvement and development of this policy. Our policy is guided by ISO 14001 standards. We are committed to playing our part in minimizing carbon footprints and reducing the impact on the environment.

Key Strategies

Some of our key strategies to meet our environmental policy objectives and obligations are:

  • Minimize waste by evaluating operations and ensuring optimum efficiency
  • Provide awareness training for all employees on environmental matters
  • Only print papers when absolutely necessary to save costs and the planet
  • Use an accredited program to offset the greenhouse gas emissions generated by the company's activities
  • Minimize toxic emissions through the selection and use of its fleet and the source of its power requirements
  • Actively promote the use of recyclable and renewable materials both internally and externally
  • Endeavor to prevent pollution to the environment, i.e., land, air, and water
  • Manage the use of utilities- ensure all equipment is switched off when not in use and all lights turned off in empty rooms
  • Source and promote a product range to minimize the impact on the environment

As a business, we understand that it is part of our responsibility to reduce the harmful effects our operations have on both the local and global environment, and we are committed to reducing them. We actively strive to comply with all relevant environmental legislations and adopt a commonsense approach to our operations.

Environment Agency Registration Number - CBDU60026

Health and Safety Policy Statement

Keensbury Support Services Limited Health and Safety policy endeavours to comply, promote and maintain a safe working environment in line with the Health and Safety At work Act 1974 and ISO OHSAS 18001 standards; we aim to foster a culture where safety is at the forefront and the utmost priority in everything we do as a business.

As an employer, we take Health and Safety of all our employees and clients/customers extremely seriously. Maintaining a safe environment is the responsibility of everyone including all subcontractors and employees, especially management; employees must take reasonable steps and precautions to ensure their personal safety and others is not put at risk at any time and to ensure the workplace is safe.

Managers and supervisors have the additional responsibilities to lead in a manner which promotes Health and Safety at all times.

Employer's Responsibilities

  • Provide Health and Safety policies and the work they do
  • The company's duty of care policy to all employees
  • The best ways of providing information, training and record keeping
  • Process and procedures of recording Risk and COSHH assessments
  • Training that ensures all employees are competent to carryout tasks

Employee's Responsibilities

  • Co-operate with supervisors and managers on Health and Safety matters
  • Not interfere with anything provided to safeguard their health and safety
  • Take reasonable care of their own health and safety
  • Ensure they use the correct Personal Protective Equipment
  • Report all Health and Safety concerns / defective equipment to a supervisor / Line Manager

Company Health & Safety Policy Document contains:

  • Policy statement
  • Employer's responsibilities
  • Employee's responsibilities
  • Training
  • Risk assessments
  • Safe use of equipment
  • Safe Working Practices
  • Lone Worker
  • Manual Handling
  • Working At Heights
  • Safe use of Ladders
  • Confined Spaces
  • Hazardous substances (COSHH)
  • Accidents reporting and First Aid
  • Consultations
  • Crisis management / Emergency procedures
  • The Importance of Safety Signs and Signals
  • Source of information

Quality Management Policy Statement

At Keensbury Support services, 'Quality' is an integral part of everything we do and it's part of our core Business strategy and principles, we are 'Customer' focused. This strategy and principles guides our action to deliver services that are safe, compliant and preferred by our customers; these principles are essential part of achieving our ambition to 'Exceed our Customers Expectations' every time. Our Quality Management Policy is in line with the ISO 9001 standards.

We are absolutely determined and committed never to compromise on Quality or Safety, compliant on Laws and Legislations relating to quality of service. This requires everyone in our team including employees and sub-contractors to be engaged and to understand their responsibilities in achieving our quality objectives, we empower them to take action that will protect our customers and our brand name.

As a company we continue to push and challenge ourselves to improve Quality Management Systems which is reviewed on a regular basis to promote Quality and Safety, we put measures in place to prevent accidents and continue to improve on Quality of Service.

We provide a 'Customer Job Satisfaction' form at the end of every job, this also includes a feedback section so we know where and what to improve on. We also provide a 'Quality Plan' covering the full scope of our work.

Equal Opportunity Policy Statement

Keensbury Support Services Limited is fully committed to equality of opportunity in all areas of its business operations; we celebrate culture and diversity in our business. This policy aims builds the foundation of equality and anti-discrimination legislations and strives, not only to comply with legal requirements but to use this as a platform to ensure that the company endeavours to promote best practice.

Treatment of Individuals

Everyone must and will be treated in a fair and equal manner and in accordance with the law regardless of:

  • Gender
  • Marital status
  • Race
  • Creed
  • Religion
  • Colour
  • Age
  • Disability
  • Sexual orientation

Protected Characteristics

Protected Characteristics: The Equality Act 2010 introduced the term "Protected Characteristics" to refer to groups that are protected under the Act which are listed above. Under no circumstances will anyone be discriminated against.

Compliance with Acts

At Keensbury Support Services Limited we endeavour to comply with all relevant Acts relating to Equal Opportunities including:

  • Race Relations Act 1976
  • Sex Discrimination Act 1975
  • Disability Discrimination Act 1995
  • The Equalities Act 2010

Diversity and Inclusion

Keensbury Support Services values/celebrates diversity and recognises that our business would be immensely enhanced by the different range of backgrounds, experiences, views, beliefs and cultures contained within our business now and in future. The company aims to embrace diversity in all its forms and acknowledges that variety and difference are intrinsic and critical to the success and future development of our business.

Insurance Indemnities

  • Employers Liability = £10,000,000 (Ten Million Pounds Sterling)
  • Public Liability = £10,000,000 (Ten Million Pounds Sterling)
  • Product Liability = £10,000,000 (Ten Million Pounds Sterling)

Method Policy Statement

We provide a Method Statement for every single job we do, which will include detailed step by step of the process we will follow in carrying out any job, what we will do, materials used, machineries / equipment and tools used; the Method Statement will also include:

  • PPE's required
  • Health & Safety
  • Risk Assessment
  • COSHH Assessment
  • Risk Ranking Analysis

There might be additional processes and assessments that may be added to the Method Statement document, this will depend on the type / nature of the job(s), location / site specifics and other Health & Safety considerations; we update the 'statement' after a detailed evaluation and surveys has been carried on the site prior to accepting a contract.

We also provide Construction Phase Plan (Health & Safety) Document for jobs that we do within our Building / Property Maintenance Division, before the work begins we - PLAN - ORGANISE; this document also includes:

  • Work Estimated Duration
  • Details of who will work on the job
  • All Health & Safety Considerations
  • Other necessary Information / Procedures

Asbestos Policy Statement

Keensbury Support Services Limited acknowledges and understands the potential health hazards exposure to asbestos can cause, as a result we adopt a robust proactive approach to protecting our staff as far as is reasonably practical; this include anyone who is considered likely to disturb or be exposed to asbestos-containing materials.

The hazard associated with working with (ACM) is that when disturbed, asbestos fibres are released. Asbestos Fibres are known to be the cause of asbestosis (asbestos induced lung fibrosis), mesothelioma (cancer of the pleura or lining of the lung) and bronchogenic lung cancer. It is therefore essential that all legislations and procedures are complied with fully in order to protect everyone.

Keensbury Support Services policy is to use only licensed contractors or sub-contractors for all works associated with notifiable ACM (Asbestos Containing Material) regardless of type or location.

As a company Keensbury Support Service Limited does not work in an environment where any asbestos materials are detected, once confirmed we will vacate the premises, seek advice from experts (Approved Asbestos Consultants) and follow their advice and procedures in order to protect our staff along with anyone involved in the project. If we are awarded a contract where asbestos materials are confirmed we will appoint a reputable experienced supplier to deal with the issue(s) or recommend that the client deal with issue(s) before our work can begin.

We will as a company continue to provide training and awareness training which will help keep all employees safe, informed and educated about the dangers / problems coming in direct contact with asbestos can cause.

Our Point of Reference:

  • Health and Safety at Work Act 1974
  • HSG 264 Asbestos: The Survey Guide
  • The Control of Asbestos Regulations 2006
  • The Control of Asbestos Regulations 2012
  • ACOPS: As appropriate and as issued by the H.S.E
  • Defective Premises Act 1972 in England and Wales
  • The Construction (Design and Management) Regulations 2007

Contact Us

How can we assist you in achieving your goals? Our team is dedicated to providing tailored solutions and support to meet your unique needs. Please let us know how we can be of service to you.

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