Terms & Conditions

1. Attendance and Cancellations

• Missed Lessons: Lessons missed by a student are forfeited unless at least 24 hours' notice is provided.
• Cancellation Policy: Students may cancel up to two lessons per academic term with 24 hours' notice.
• Makeup Lessons: Makeup lessons expire at the end of the academic year and are the student's responsibility.
• Same-Day Cancellations: Notice of cancellation on the same day is ineligible for makeup lessons. Students who do not attend will not be eligible for makeup lessons under any circumstances.

2. Payment Policies

• Payment Requirements: All payments must be made in advance or according to an agreed payment plan. Late payments may result in suspension from lessons or legal proceedings to recover the debt.
• Termly Payments: Payments must be made in full before the term begins or half prior, with the remaining half due the following month.
• Annual Payments: Must be completed by the end of November; late payments will be charged at the termly rate.
• Refunds: No refunds are offered for group lessons, only exchanges for another lesson.

3. Notice Requirements

• Discontinuation of Lessons: A minimum of two working weeks' notice is required for discontinuing or changing lessons. If notice is not provided, the fees for the registered time will remain payable.
• Refund Calculation: In case of annual payment cancellation, refunds will be calculated based on the termly fee.

4. Additional Policies

• First Aid: I give permission for the trained member of staff to administer appropriate first aid if required.
• Teacher Absences: In the event of a teacher's planned or unplanned absence, LSA may provide a substitute at its discretion. No refund or credit will be granted for teacher absence when a substitute is provided.
• Cancellation Notices: Notice of cancellation or absence must be given to a member of our counter staff only; notices delivered to your teacher are invalid.

5. Conduct and Behaviour

• Behavioural Standards: Attendance is contingent upon adherence to behavioural standards. Disruptive behavior may result in termination of the agreement.
• Abusive Behaviour: Balance & Bliss will not tolerate any form of abusive behavior, including verbal abuse, threats of violence, intimidation, harassment, or disrespectful language.
• Termination: If abusive behaviour persists after two warnings, the school reserves the right to terminate the agreement.
• Refunds for Termination: Refund requests in the event of termination will be assessed on a case-by-case basis.

6. Data Privacy

• Data Security: All data is stored securely. No data is copied, shared, or transferred under any circumstances, and personal data will only be used when legally permitted.

7. Complaints and Grievances

• Reporting Issues: Any complaints or grievances should be directed to the school office first. Written complaints can be sent to info@londonschoolofart.com.
• Safeguarding Policy: Balance & Bliss takes feedback and grievances seriously and follows a safeguarding policy, available on request.